Thanks, unfortunately I'm sort of a dunce when it comes to this sort of thing so most of the information you linked is foreign to me. I am hopeful someone can guide me in the right direction to fix this. She has a pretty locked down computer and can't make any changes since it's a company computer, so I'm not sure if there's something maybe I can suggest that her IT guys (who don't seem very competent to begin with) could try?
Her computer gets internet connectivity just fine - once she connects to the VPN however that only retains connection for the 3-5 minute window then reconnects. I've spent four hours with Arris on the phone and tried all the things they've suggested (adding the IP of the computer to DMZ, disabling firewall, and a few other things, port forwarding at least based on info I could find) - none of this helps, and it still disconnects every 3-5 minutes like clock work.Īdmittedly I haven't the slightest idea of what it could be, or how to fix it and was hoping maybe someone had a suggestion to nudge me in the right direction.
Ever since doing this, her VPN (Cisco An圜onnect) keeps disconnecting from the VPN every 3-5- minutes which makes it impossible for her to work since she takes phone calls. I recently decided to upgrade equipment, and got an all in one (gateway) device, Arris G36. My wife has been working from home during the pandemic, and with our previous home network setup (Arris S33 Cable Modem, and ASUS RT-AC88U router) everything has been working great.
Let me start by saying that I have no idea if this is the right place to post if not if someone can kindly direct me to where to do so, I would be most grateful.
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